Read Our Customers' Frequently Asked Questions

Do I need to charge my HaloGrow before the first use?

Yes, please charge your device before the first use as they may not be fully charged upon arrival.

How long does it take to fully charge the HaloGrow?

A complete charge takes approximately 2-3 hours. The indicator light will turn from red to green when fully charged.

How often should I use the HaloGrow brush for best results?

For optimal results, use the HaloGrow for 10 minutes, 3-4 times per week. Consistent use over 3-6 months typically yields the most noticeable improvements.

Is the HaloGrow safe for all hair types?

Yes, the HaloGlow is designed to be safe and effective for all hair types and textures.

Can I use the HaloGrow on wet or dry hair?

The HaloGrow can be used on either wet or dry hair. For product application, slightly damp hair often works best.

Is the HaloGrow water-resistant?

The HaloGrow is water-resistant but not fully waterproof. It can be used on damp hair but should not be submerged in water.

How do I clean my HaloGrow?

Gently remove any hair from the brush after each use. Clean the bristles with a soft cloth lightly dampened with water or mild soap. Ensure the device is completely dry before charging or storing.

When can I expect to see results?

Most users report seeing initial improvements in hair texture and shine within 2-4 weeks of regular use. For hair growth benefits, consistent use for 12-16 weeks is typically needed to observe noticeable results.

Can I use the HaloGrow with my regular hair products?

Yes, the HaloGrow is designed to enhance the absorption of your favorite hair serums, oils, and treatments. Apply your product to the scalp or hair first, then use the brush to massage it in.

Is the red light therapy safe for daily use?

While the red LED technology is generally safe, we recommend following the suggested usage of 3-4 times weekly to allow your scalp time to respond to the treatment.

Can I use HaloGrow if I have scalp conditions like psoriasis or eczema?

If you have any scalp conditions, please consult with your dermatologist before using the HaloGrow to ensure it's appropriate for your specific situation.

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